Solution Support Engineer-Data Center

Location:USASingaporeMalaysiaShunde, China

Key Responsibilities

1. Partner with KAMs to define strategic customer technical needs; deliver customized data center solutions (magnetic bearing chillers, fan wall, liquid CDU, building controls, energy optimization) covering air/water/liquid cooling routes.
2. Write technical bid documents, conduct solution reviews, and perform cost estimation ensuring technical feasibility and commercial viability.
3. Act as primary technical interface for clients; lead technical exchanges, site surveys, and demos to build trust.
4. Bridge sales and EPC/engineering teams; coordinate with HQ product, supply chain, and subcontractors to resolve technical challenges during installation and commissioning.
5. Support POC setup and testing to meet customer performance criteria.
6. Collect market requirements and competitive insights; feed back to product management for roadmap and certification planning.
7. Build a knowledge base of solutions, document best practices, and empower regional teams.

Requirements

1. Bachelor’s degree in Refrigeration, Thermal Power, HVAC, or related.
2. 8+ years of data center experience covering design, delivery, or technical support; overseas project experience preferred.
3. Proficient in data center infrastructure systems, understanding the coupling between cooling, IT load, power, and BMS; holistic view is a plus.
4. Skilled in technical bidding, cost estimation, and risk management; knowledge of low-carbon technologies (liquid cooling, modular) preferred.
5. Able to independently calculate TCO/Capex/Opex and articulate economic value in client financial terms.
6. English working proficiency with excellent cross-cultural presentation and negotiation skills; ability to handle high-pressure scenarios.